The Textbook Rental Program at Appalachian State University

The rental program is a unique program designed to save undergraduate students money and to conserve resources. You can read the Textbook Rental Policy here.

IMPORTANT DATES

Fall Semester 2017. Rental Textbook Return Deadline is Tuesday, December 19, 2017. Rental textbooks may be returned any time before the close of business on that day for full credit.

Spring Semester 2018. Online textbook ordering will open on Monday, December 18, 2018. Textbooks are available for pick-up beginning on Tuesday, January 9, 2018.

Purchased textbooks can be returned for a full refund until February 6, 2018, when accompanied by the original receipt.

Rental Textbook Return Deadline is Tuesday, May 19, 2018.

Getting Textbooks

Students have two options for getting textbooks, SAME DAY SERVICE or ONLINE ORDER.

For Same Day Service students come into the bookstore and wait while their textbooks are pulled for them. Online Order customers place an order online and come into the bookstore once it is ready to be picked up. 

Important dates are published on the Bookstore website each semester letting students know when they can begin placing online orders and when they can begin picking up their textbooks.

Unclaimed Online Orders.

Online Orders will be held for 3 weeks after the First Day of Class. Orders not picked up will be reshelved. Rental Textbooks are removed from the student's account. Purchased textbooks will not be refunded in accordance with the purchase textbook return policy. Purchase textbooks can be returned, in the same condition as purchased, with the original receipt, within 3 weeks of the First Day of Class. Students that still need to get a textbook after the order has been reshelved should come to the Textbook Help Desk on the 2nd Floor of the Bookstore.

eBook Information

Please note when purchasing eBooks, not all eBooks are available for full ownership. Typically books are available for a limited time. All eBooks on the University Bookstore website are available for at least 180 days. To own the textbook outright it may be necessary to purchase a hard copy of the book. The duration of each eBook is listed on the booklist page.

Returning Rental Textbooks

Students failing to return rental textbooks by the deadline will be charged the cost of the books. Textbooks must be returned in similar condition as received. Damaged books are not accepted. The cost of rental textbooks will be charged to the student's University account through the University Business Office. Late returns will receive partial credit. Any exception to this policy must have prior approval by the University Bookstore Textbook Manager. 

Textbook Frequently Asked Questions

What do I need to do to get my textbooks for the upcoming semester?

•Undergraduate on-campus students can place an Online Order or walk into the store for Same Day textbook pick-up. The first available pick-up day is set each semester. Students may walk and pick up their books, Same Day or their Online Order after this date. An Appalachian State University student id card, AppCard, is required for textbook pick-up. Students must be present to check out rental textbooks.

•Distance Education and Graduate students can order online or call 1-800-278-9327 and have them shipped or can come into the store to purchase textbooks.

How do I get textbooks on the Same Day I walk into the store?

•Main campus undergraduate students come to the University Bookstore and go to the 2nd Floor. Bring your printed Booklist with you or have it printed at the store. Mark the books you want. Bookstore staff gathers the selected books. Students listen for their name to be called for check out. AppCard is required.

•Graduate textbooks are located on the first floor in the Scholars Bookshop. Ask a staff member for assistance.

 •Distance Education students may proceed directly to the Textbook Help Desk located on the 2nd Floor. Bring a student ID, AppCard, and Class Schedule.

Where do I pick up my Online Order?

Proceed directly to the 2nd Floor to pick up your Online Order. Internet order number and AppCard are required. WAIT until after you receive an email from The Bookstore telling you the order is ready to be picked up.

Can someone else pick up my textbooks for me?

No. Rental texts must be picked up in person, and the rental agreement must be signed by the individual who is assigned the rental texts.  Any exceptions to this policy must be made by the Bookstore Director or textbook managers. Anyone may purchase textbooks.

Can I charge my purchase books to my student account or financial aid?

This option is not available. The Bookstore accepts cash, App Express, Visa, MasterCard, Discover, American Express and personal checks for payment.  All forms of payment except cash require a photo I.D.  The cardholder whose name appears on the card must be present at the time of payment and also for returns. Students wishing to use financial aid for textbook costs may do so by using the loan balance refund after tuition payment.

What is the difference between a rental textbook and a purchased textbook?

The Bookstore manages the University’s tuition based rental textbook program which provides the primary text for most undergraduate courses during the Fall, Spring, and Summer semesters. Any rental textbook not returned by the published deadline will be charged to the student account. Each rental book has a unique serial number.    

Purchased textbooks are supplemental books and consumable materials requested by the instructor. The printed book list or online order form will indicate if these texts are required or optional. Purchase texts are returnable for refund only until the published return deadline printed on the receipt. The original receipt and credit card must be presented for a refund. Purchased books not returned by the purchased textbook return deadline can be sold back to the Bookstore for the current market price.

If I am a Graduate Student or a Distance Learning Student, do I get rental textbooks?

Graduate students and Distance Learning students do not pay the rental fee are not eligible for the rental program.

If I make changes to my class schedule such as dropping or adding classes, how long does it take for those changes to be reflected on my book list?

Updates come from the Registrar's Office several times a day during the drop-add period.  It is best to wait a few hours after making schedule changes before acquiring a new book list.  You must be officially enrolled in the course, being on "wait list" will not allow you to check out the rental book.

Do I have to wait until the deadline date to return my rental textbooks?

Rental textbooks can be returned at any time during the semester.  

Do I have to return my rental textbook in person?

No. Anyone can return rental textbooks but the individual assigned the rental books is held responsible if the books are not returned by the deadline. Books can also be shipped to the bookstore by any trackable method and receive full credit if postmarked by the published return deadline.  All books being shipped back to the bookstore must include name, banner ID and daytime phone number. Books are to be shipped to Returns Department, University Bookstore, 219 College Street, Boone, NC  28608. Insurance is highly recommended.

What if there is a book on my syllabus but it is not on my book list from the University Bookstore?

The only textbooks listed on a book list are those for which the instructor has submitted a course request.  

What if I do not turn my rental textbooks in on time?

Any rental text not returned by the published deadline will be charged to the student account. This is not a late fee.  The charge issued is the cost of replacing the book.

My book is damaged. Should I return it?

Damaged books that are not in a re-usable condition such as water damaged, broken spine, or torn pages may result in the book not being accepted for return.  Books returned after the published deadline will be refunded half credit to the student account.

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